Retail Industry listen up: Customers are fleeing due to poor customer service.

In today’s world of “people power”, one small mishap at your retail store and customers are plastering your hard earned reputation in blogs, websites, chatrooms, forums, list servs and more. Poor customers service is costing you millions.

Great customer service, knowledgeable professionals, courteous sales people: these assets and attributes translate to dollars and cents. How do I get my people trained in customer service, product knowledge, professional disposition you ask? Well use an online training platform such as eLeaP. Its easy to create courses (chapters, lessons, quizzes, forums and other rich media features) add your users, and voila!

At the risk of oversimplifying the issue, I believe retail industry positioned to reap massive rewards from investing in training and development.

“If properly executed, retail training can yield increased revenues, higher productivity, and motivated employees.” – Dan Sussman

Guess what, take a free trial of eLeaP. What’s there to loose? What’s the risk except a little bit of your time?

Invest in your employees. Turn downtime to Learning time. eLearning & training is available 24 hours a day!

eLeaP Chief

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