Announcing: New Feedback system upgrade

May 9th, 2012  / Author: eLeaP Editor

If you have ever been frustrated about not being able  to easily create and deploy feedback forms or surveys, your voice has been heard. eLeaP has upgraded the Feedback system available free in the LMS to enable you not only set up feedback forms in your courses but also require that the feedback be completed as part of the course credit process.

3 Easy Steps:

  1. Create Feedback form
  2. Create Feedback fields
  3. Set Feedback to ‘Required’ and launch.

Learn more at www.eleapsoftware.com

Exciting new features in eLeaP

January 15th, 2012  / Author: eLeaP Editor

We have been hard at work. I am excited to introduce some of the new features in the system.

  1. We have increased the number of languages in eLeaP so that you can have the choice of your preferred language: Spanish, French, Chinese, Portuguese, and German.
  2. We added an option for your users to ‘hide completed’ courses so they can focus on pertinent, up coming training deadlines.
  3. For users, a quick and easy way to download their training completion records right from their home page. Now all they have to do is to click on “Download Completion Report”.
  4. For Admins, you can easily file employee records by downloading comprehensive individual user records in Excel. Save time and make sure your compliance records are up to date

Other new features:

How to set Non-Completion alerts:

This enables account Admins to set an automatic email notification to email addresses they specify which will indicate which of their users have not completed their assigned course(s) as of the deadline date

This feature is critical if you have any audits or compliance requirements for users to complete their courses and trainings by a specific date. The system sets and monitors the deadline and an email summary is sent to emails the admin sets. This is a great time savor and increases your training and legal compliance needs. Learn more >>

How to set Quiz Retry options:

We have upgraded the eLeaP quiz tool to now include a new feature which prevents users from checking their answers in between retries. For example, you have a multiple choice quiz question which has 2 retry opportunities. Previously, users could simply submit their attempts, make note of the right or wrong quiz answer, and try to use that information to ‘guess’ the right answer in their next attempt. While we don’t believe this behavior is widespread, we at eLeaP are continually working to make sure the integrity of our online training system is maintained and the authenticity of quiz results is enhanced. This upgrade now ensures that users who submit quiz answers during retries are not able to decipher that quiz scoring is till their final submission. Learn more >How to set Feedback as Required:

This feature enables you to set the feedback form as a required component before eLeaP can release a certificate of completion to a user. The feedback form is a survey tool built into your course. To enable feedback, make sure your course details (click ‘edit course details’) indicate Active Feedback as YES

Next, click on [Feedback] within your course and add your feedback forms. Once satisfied with the feedback form questions, click [Advanced Settings] and make sure ‘Require Feedback’ is set to ‘YES’. Once set, eLeaP will then monitor the course completion data to ensure that your users have provided you with feedback by completing the feedback form prior to allowing them download their certificate of completion. If users attempt to download a certificate without providing feedback, eLeaP will remind them to complete the feedback form. Learn more >>

Upgraded Advanced Settings:

We have upgraded the course settings and Advanced settings tabs.

eLeaP LMS announces full Spanish language roll out – more languages to follow

November 17th, 2011  / Author: eLeaP Editor

The eLeaP Learning Management System (LMS) has added full Spanish language support. Your Spanish language trainings can now be accessed on a Spanish language LMS. Get instant access to online training in Spanish.

 

3 New eLeaP eCommerce LMS Features

November 4th, 2011  / Author: eLeaP Editor

New eCommerce pricing options, and introducing free License Distribution accounts so you can sell more eCommerce licenses.

Major changes we have made to the eCommerce LMS interface:

1. Pricing: We have revamped the pricing by adding in Tiered pricing and Volume pricing. Tiered pricing enables the system to charge different rates based on the number of users set for each user limit. For example if you buy 19 licenses it will be 10 x $10 plus 9 x $8.50. Volume pricing uses the total user limit associated with the purchased licenses to calculate the fees. For example if you buy 19 licenses, it will be 19 x $8.50.

2. We have added option to calculate re-ordering or upgrade pricing either using sum of the previous order and the new order or only using the new order to calculate the re-ordering or upgrade. This way, you can choose if you want your repeat buyers to benefit from lower pricing based on a total of their orders or simply keep each order as a unique transaction.

3. Added option for single users or corporate buyers to create a one-time account for their purchase. Corporate buyers will create a License Distribution Account (LDA) to enable them distribute their purchased licenses to their users. This gives them access to tracking and easy management as well as certification and interactive tools.

How Lowe’s leverage forums & posts to generate over 1 million in additional sales

September 30th, 2011  / Author: eLeaP Editor

When applied on an enterprise level, the unique display idea represented more than a million dollars in additional revenue of the SHUR-LINE Teflon 9″ Metal Tray.  With that single serendipitous public share – employee-to-employee – at the kind of scale that Lowe’s enabled with its full workforce deployment, ideas like this can easily pay in full for the technology platforms that enabled it.  And this is just a single example.

Use your eLeaP LMS Forums or White Board features to generate discussions – you never know when the next million dollar idea is lurking!

Online Training Best Practices: Using Videos in your Training

June 8th, 2011  / Author: eLeaP Editor

Advances in video technologies and online delivery platforms have made the goal of video based training a reality. The eLeaP Learning Platform supports a whole hosts of video formats for online training.

 

Supported Formats:

 

Flash

Flash based videos have revolutionized the online training space. Using flash based videos in your presentation provide additional interactive and formative learning. If you need help converting your videos into Flash, use this link to send in your files https://dropbox.yousendit.com/Telania and we will be happy to help.

 

You can upload your videos in the popular .SWF format or the robust .FLV format.

 

Other Supported Formats: MPG, MPEG, MOV, WMV, MP3, MP4, M4V

 

Some also utilize the SCORM format to upload video based training.

 

What to Watch for:

 

While video is compelling, it is important that you understand the limitations of this medium. Video files by their very nature are large. This means that users who have slower connections might need to wait for the dreaded ‘buffering’ process before they can view your training. This is normal and a simple message in your course that this can occur typically solves the problem.

 

Another potential issue with video based training is downloading. Since certain formats require the user to download a copy of your video to their computer, this can lead to potential copyright abuse. While we have not detected this as big problem, it is important that you are made aware. One way to get around the download issue is to use Flash formatted videos since these typically play within the browser and are not ‘downloaded’.

 

Uploading Videos:

 

While the eLeaP allows you to upload up to 500MB per file, we strongly urge you to consider breaking up large files (greater than 100MB) into several chunks. By breaking larger files into smaller chunks you not only improve the upload and access process, you also enable your users to engage in the presentation by taking an action to continue viewing the rest of the chunks instead of having to sit through one ‘long’ presentation. Simple is best. By the way, the size of a video depends on several factors: quality, screen size, length. There’s no hard and fast rule but this link will give you an idea: http://www.evdoinfo.com/content/view/846/63/

 

Support:

 

If you need support uploading videos into your account, contact eLeaP for help. Alternatively, you can send us your video files so we upload them for you. To send us files, use this link: https://dropbox.yousendit.com/Telania .

 

Don’t forget to check out the online training how-to video tutorials for how to upload videos. For tutorials go to: http://www.eleapsoftware.com/support.html

Workplace Training: 5 Most Dangerous Trends Facing Organizations/Professionals

June 6th, 2011  / Author: eLeaP Editor

Training, as a management practice, is often viewed in polarized terms by decision-makers in organizations. On the one hand, it is seen as a panacea for all problems; on the other, it is viewed merely as a cost for the organization in terms of time and money. Certainly, training is a critical consideration that should be evaluated carefully to ensure it achieves its intended purpose. Ignoring training requirements leaves companies and organizations vulnerable to inefficiency, liability and possibly fatal consequences.

Recent Trends:

Five recent developments in employment law including compliance legislation, litigation, personal liability and high cost of training have conspired to make an already difficult situation get even more and less certain. In our 10 + years of serving the workforce development and e-learning technology needs of our clients, we have never seen a more complex, confusing and frankly scary landscape as we are seeing right now – when it comes to corporate compliance documentation.

Some of the most recent dangerous trends facing organizations and professionals like you include:

  1. Overwhelming growth in Employment laws
  2. Increasing Personal Liability of Professionals like you
  3. Increasing Governmental/Legal Fines and Penalties
  4. High Costs of Poor Training
  5. Declining Competitive Advantage
Download the White paper on 5 Dangerous Trends facing organizations and professionals at www.eleapsoftware.com.

E-learning and mobile platforms

January 10th, 2011  / Author: eLeaP Editor

There has always been a training gap between in-house and remote employees. Anyone who has ever tried to roll out training to a largely mobile sales staff will understand the nature of this gap. Trying to round up sales personnel in the same room is something like trying to herd cats, but fortunately, you don’t have to try. Mobile technology lets participants take part in training courses from any location from any standard web browser.

The industry may be seeing some new changes coming down the road. Smartphones have been used for just about everything. Ever since Apple released its iPhone SDK, thousands of people have decided to become developers—and today there are huge numbers of small, mom-and-pop iPhone app development companies. So what’s next? It won’t be long before we start seeing training courses on the smartphone.

At last week’s Consumer Electronics Show, we saw a couple of interesting developments that portend great changes in this industry. First, Skype announced that it is acquiring Qik, a mobile video software company, for something along the lines of $100 million. This is a lot of money even for deep-pocketed Skype (which is getting ready for an IPO), and there’s tremendous potential there. The Qik platform creates an environment where users can enjoy real-time video across multiple mobile platforms. The deal doesn’t have anything immediately to do with e-learning, but the potential is there. Successful e-learning rests on the ability to provide a dynamic, multimedia presentation, and companies like Qik are bringing that capability to the smartphone.

Another cool iPhone tool is the Vaestro Voice Blogosphere, which is a type of audio blog network that lets you record blogs, as well as comments, as voice files instead of text. It’s an iPhone app available for $2.99, and is just one more tool with potential to be used in the e-learning space.

This of course, brings up the question: Do we really want to put e-learning modules on smartphones? To answer that question, we have to determine whether it would add value to the e-learning environment. And to do that, we have to consider how ubiquitous the smartphone has become, and how mobile our staff has become at the same time. Certainly, a bigger screen is more desirable for most e-learning programs , but there are two goals to any good e-learning program: To provide educational material and facilitate an educated workforce, and to disseminate that material to as many people as possible. In accomplishing that second goal, it is important to allow access through as many avenues as possible. Because almost every professional has a smartphone in his or her possession at all times, it makes sense to include that platform in the e-learning environment. While longer sessions may be better left to a full-size screen, shorter on-demand sessions are well-suited to a mobile platform. Having an ad hoc client meeting is an excellent example—a casual client conversation may lead to a “how can I do this” question, and if the full-size laptop isn’t available, the salesperson can always whip out the iPhone for a quick demo. To date, e-learning has focused on other platforms, but it’s inevitable that some e-learning applications will move to the smartphone, at least as a supplementary method of educational training.

E-learning: What’s Coming in 2011

January 4th, 2011  / Author: eLeaP Editor

The domain of e-learning, virtual classrooms and remote training has advanced more than anyone could have imagined, just over the past decade. Remember the first experiments in “e-learning”? The very first remote training courses were little more than text on a screen that could be accessed from an FTP site or an intranet, offering the benefit of a remotely-accessed text, but not much more than that.

Today, e-learning has taken a whole new direction, creating a virtual environment that can be the functional equivalent of a live classroom, complete with multimedia, interactive environments, classroom forums, student tracking, and even electronic quizzes and tests. It is possible to provide just about any type of corporate training through an e-learning environment. In the academic world, if you’re ambitious, you can get an entire fully legitimate college degree online without ever setting foot inside a classroom. What’s next? Let’s take a look at what we can expect in the coming years in the world of online learning.

  1. More learning on-the-go. Ever since Apple came out with their SDK, there has been an explosion of mobile apps, and today everybody’s a wannabe mobile app developer. The ease with which mobile apps are developed means there are not only more apps, there is more demand for them—and mobile learning will be no exception. The smartphone is becoming more like a second computer, and people who are constantly out of the office will rely more on these devices to keep up to date through on-demand mobile training.
  2. E-learning gives businesses a closer connection to their remote workers. Remote working, teleworking, telecommuting an outsourcing are here to stay, and companies are relying on it more and more as the telecommunications and collaboration technologies that make it happen continue to mature. It is often speculated however, that remote workers are at a disadvantage when it comes to keeping up with office policies and new procedures, and as a result, are also at a disadvantage for upward mobility. Remote e-learning will take on a greater role in closing this gap, bringing remote workers into a level of parity with in-house staff.
  3. E-learning won’t diminish despite shrinking corporate budgets. It will however, continue to change. Rather than large, all-encompassing, hours-long training courses, companies will focus more on shorter, modular learning units that can be delivered on-demand.
  4. More employees will benefit from the e-learning model. In the past, corporate training was often geared towards certain sub-sections of staff, especially middle management and sales. The ease with which e-learning can be deployed (not to mention the low cost) will bring more employees into the e-learning fold—resulting in a better educated staff and better employee retention.
  5. E-learning facilitates outsourcing. The outsourcing trend, long ago acknowledged as an inevitability—as well as key to a modern corporation’s fiscal success—will get a boost from e-learning. Third-party service providers will take greater advantage of their partnerships with their clients, to take advantage of remote, modular learning units that are provided. This will give the outsourcing agency’s employees an opportunity to better understand their customers’ product lines and special requirements, and as a result, the lines between the outsourcing agency and the client will become a little less rigid.

The role of training in managing change

December 28th, 2010  / Author: eLeaP Editor

“Find something that works and stick with it?” That’s a business model that sounds like it should be a good idea, but it’s not. Successful businesses thrive on change. What worked two years ago isn’t likely to work as well today—and even if it still works for you, what your competitors are doing is probably working better. That means it’s essential to adapt an environment of continuous change.

That’s especially true in the day of lightning-fast technological changes, where software updates are issued every six months, and computers that are just a year old are hopelessly obsolete.  Newer innovations put in place greater levels of automation, transform business processes, and improve workflow.

But all of these wonderful innovations don’t get implemented by themselves. Change means that people need to learn new processes and adopt new ways of doing things, and that means your organization must embrace an active training program to make sure everybody is on the same page, and making full use of those new tools. What happens when you put a new system in place, and don’t train? One of two things:

  1. Staff ignores the new system and uses the old one.
  2. Staff uses only a small percentage of the new system, failing to take full advantage of its most powerful features.

Either way, it’s a poor outcome, your staff resents the change, and resists it, either mistakenly thinking the old system was “good enough,” or that the new system poses a threat to their job security.

Change isn’t just software and systems. The real heart of change comes from getting buy-in at all levels, and creating an environment where all staff members understand not only how to use the new systems, but why the change is necessary.

People do tend to resist having change thrust upon them—but a training program will have the effect of creating more understanding of the benefits, and making people feel more like they are a part of the change. The training environment encourages your staff to feel more like they are a part of the decision to change (even if they weren’t), makes them feel like they are a part of the process of transitioning to a new system, and will ultimately result in that staff making better use of those expensive new systems.

Your training environment then, is accomplishing more than just training. Of course, it is instructing people on how to use a specific system or undertake a specific process. But beyond that, your training environment has a softer but no less important goal, and that is getting the buy-in and cooperation of your end-users.