Archive for May, 2013

Evaluating Employee Training

Monday, May 6th, 2013

Why you should consider evaluating your employee training results

Once you’ve selected an appropriate employee training course for your organization, and had your employees take the course, the next important aspect that needs to be dealt with is evaluating its effectiveness. In the past, such evaluations were pretty crude, with often the best effort to evaluate the training being feedback sheets from employees being returned at the end of the course, giving assessments on such issues as the venue, the trainer, the facilities, how useful the training course has been for their job, and whether it has satisfactorily met its initial objectives.

What to look for in evaluating success

While such feedback is valuable, and can give some useful indication of what has occurred during the course, it is also a bit limited in terms of really getting to the bottom of how effective the training has been. There are all sorts of obvious problems with employee feedback. For example, one is provided with the problem of completely conflicting reports; whose version of events and the course should be considered accurate? Another problem is that employees might allow their perception that they will be judged on their answers to affect the way that they fill in such feedback forms.

To summarize, the problem with employee training feedback, particularly when it is all provided in one sitting at the end of the course, is that the employees themselves may be unreliable. And there is little evidence that employees who give positive feedback during a course actually reflect the course content in their behavior when they return to work. Psychological studies have demonstrated this beyond all doubt.

Thus, in order to assess whether skills learned during training are going to be transferable to the ‘real world’ and to properly and appropriately appraise the efficacy of the course, a more sophisticated form of ongoing feedback is considerably more effective. This is where the modern revolution in training, instigated by computer-based training courses, has made a massive difference.

Some suggested solutions for evaluating employee training

Online training packages such as eLeaP enable feedback and evaluation to be acquired from staff throughout a course’s duration. Regular feedback and evaluation can be provided and user-defined points which are built into the course. By engaging in feedback this way, it has been demonstrated in controlled tests that employees not only provide more honest and valuable answers, but that the course can even be tailored to meet any perceived deficiencies as it is being delivered.

This is really a vast improvement over simply taking a feedback sheet at the end of the course, and can make a massive difference to any organization. Online training courses flexible and holistic approach to employee training feedback and course evaluation can not only give an organization a better idea of how well a course is progressing, it can ultimately contribute to an organization’s increased efficiency, and ultimately bottom line profit.